WELCOME TO THE GLOBAL SERVICE DESK WEBSITE
This is where you will find everything you need to know about internal IT support and services for Thomson Reuters former Markets employees.
NEWS UPDATE: As part of our continuing drive to modernize our services, the ITEAM website has been moved to an internal server, effective immediately, and has a new URL.
Please update any bookmarks you have to the former site (iteam.lucidwebs.co.uk) to the NEW URL: iteam.thomsonreuters.com.
The content of the ITEAM website remains unchanged. Stay tuned in the coming weeks as we move toward standardizing to a common knowledge base and ticketing system across the company to improve your customer experience.
TOP 5 TASKS
Here’s quick links to the top 5 reasons why you contact us.
1. IT SUPPORT
Rather than call the Global Service Desk, you might be able to fix it yourself. Check out these quick fix quides to the top ten incidents received by the desk
2. HIRING MANAGERS
We've simplified the new starter process with the introduction of the online IT Services Request Form which includes a new starter package. More information can be found in the New Starters section.
3. NEW TO THOMSON REUTERS?
Just started at Thomson Reuters? Here's a quick guide to getting started with your internal IT
4. EMAIL / RM
Find out how to make the most of email and Reuters Messaging
5. HELP CENTER
Find out how you can help yourself and save time later